Shipping & Payments
Mainland United States
| Order (after discounts and excluding taxes) | Delivery Service | Cost | Estimated Delivery Time |
|---|---|---|---|
| Over $59.99 | Standard Ground | FREE | 4-8 Business Days |
| Pod only orders of 3+ packs | Standard Ground | FREE | 4-8 Business Days |
| Under $59.99 | Standard Ground | $7.99 | 4-8 Business Days |
| Any | Express | $24.99 | 3 Business Days |
Alaska, Hawaii, & Puerto Rico
| Order (after discounts and excluding taxes) | Delivery Service | Cost | Estimated Delivery Time |
|---|---|---|---|
| Over $59.99 | Standard Ground | FREE | 12-14 Business Days |
| Pod only orders of 3+ packs | Standard Ground | FREE | 12-14 Business Days |
| Under $59.99 | Standard Ground | $7.99 | 12-14 Business Days |
| Any | Express | $24.99 | 3 Business Days |
Holiday Shipping Information
While we can't summon delivery elves to guarantee specific dates, we've jingled together some helpful guidelines. Remember, these are our best guesses – even Santa can't control the weather or shipping routes!
- For Standard Ground shipping service: Aim to place your order by December 13th, 2023, before 5:00 pm PST
- For Express shipping service: Your merry moment is on December 19th, 2023, before 5:00 pm PST
Shipping Policy:
Orders placed before 8 am PST are typically delivered within 3-8 business days. Our fulfillment center operates Monday through Friday, and orders placed on Saturdays, Sundays, or public holidays will be processed on the next available business day, typically the following Monday. Please allow up to one full business day for our fulfillment center to process your order once it has been placed. During exceptionally busy periods, order processing and shipping may experience slight delays.
Shipping Locations:
Standard Ground shipping is available for all domestic, PO Box, and APO/AE addresses. For APO/AE shipping addresses, transit times are typically 10-15 days depending on your location. For international orders, click here.
Delayed / Lost:
Once a parcel has been in the postal system for 7 business days without any tracking updates, it is considered lost. While we strive to ensure prompt delivery, we are unable to dispatch a replacement until this time period has passed. Please note that we cannot be held responsible for delays caused by the courier.
Wrong or incomplete address:
air up® cannot be held responsible for the loss of your order due to an incomplete or incorrect address provided at checkout, nor can we be held liable for packages that are lost or stolen after they have been marked as delivered by the carrier. Please be aware that once you submit your order, order changes or updates cannot be made, including modifications to the products ordered, shipping or billing information, promotional adjustments, or cancellations.
Payment methods
As a forward-thinking company, we’re constantly looking for ways to improve our shopping experience—and an important part of that is offering the most up-to-date payment options.
Credit & debit card
Our web shop offers you the possibility to pay for your order with all major credit & debit cards. You can pay with Visa, Mastercard®, American Express & Discover.
Express payment methods
We also offer you the following payment methods and options to make the ordering process even easier: Payments via PayPal Express, Google Pay, Shop Pay & Apple Pay are also accepted.
Psst… We know times are constantly changing, so if your desired payment method isn’t listed, just fill out a form here and we’ll do our best to add it as soon as possible. Here for you!